Privacy Policy

Geolize SpA ("Geolize," "we," "us," or "our") operates Portals, a business operations platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, applications, and services (collectively, the "Services").

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Definitions

• Customer Data means any data, content, or materials that you or your end users submit to the Services.
• Usage Data means information collected automatically about how you interact with the Services.
• Personal Information means information that identifies, relates to, or could reasonably be linked to you or your household.

Information we collect

Information you provide directly

We collect information that you voluntarily provide when you:

• Create an account (name, email address, password)
• Set up your organization (company name, team member details)
• Use the Services (projects, tasks, client information, documents, comments)
• Make a purchase or update billing information (processed by Stripe; we do not store full payment details)
• Contact our support team or provide feedback
• Participate in surveys, promotions, or events

Information collected automatically

When you use the Services, we automatically collect:

• Device information: browser type, operating system, device identifiers
• Log data: IP address, access times, pages viewed, referring URL
• Usage data: features used, actions taken, performance metrics
• Cookies and similar technologies: as described in our cookie practices below

Information from other sources

We may receive information about you from third-party services you integrate with Portals, identity verification services, and publicly available sources.

How we use your information

We use the information we collect to:

• Provide, maintain, and improve the Services
• Process transactions and send related communications
• Send technical notices, security alerts, and administrative messages
• Respond to your requests, comments, and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address fraud, abuse, and technical issues
• Personalize and improve your experience
• Comply with legal obligations

How we share your information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: with vendors who perform services on our behalf (hosting, analytics, payment processing, customer support), bound by confidentiality obligations.
• Within your organization: with other members of your workspace, as determined by your organization's settings and permissions.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• Legal requirements: when required by law, regulation, legal process, or governmental request.
• Protection: to protect the rights, privacy, safety, or property of Geolize, our users, or the public.

Data retention

We retain your information for as long as your account is active or as needed to provide the Services. When you delete your account, we delete or anonymize your Customer Data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

Data security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, regular security assessments, and infrastructure monitoring. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

International data transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we implement appropriate safeguards in accordance with applicable data protection laws, including standard contractual clauses where required.

Your privacy rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing activities
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@geolize.io. We will respond within the timeframe required by applicable law.

For California residents

Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect and how we use it, the right to request deletion, and the right to non-discrimination for exercising your rights. We do not sell personal information as defined by the CCPA.

For European Economic Area residents

Under the General Data Protection Regulation (GDPR), our legal bases for processing your information include performance of a contract, legitimate interests, consent, and compliance with legal obligations. You may contact us to exercise your rights under the GDPR.

For Chilean residents

Under Chilean Law No. 19.628 on the Protection of Private Life, you have the right to access, modify, cancel, and block your personal data. Geolize SpA is domiciled in Santiago, Chile, and complies with applicable Chilean data protection regulations.

Cookies and tracking technologies

We use cookies and similar technologies to operate the Services, remember your preferences, and understand how you use the Services. You can control cookies through your browser settings. Disabling certain cookies may limit functionality of the Services.

We use the following categories of cookies:

• Essential cookies: required for the Services to function properly.
• Analytics cookies: help us understand how the Services are used.
• Preference cookies: remember your settings and choices.

Children's information

The Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as email notification). Your continued use of the Services after any changes constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Geolize SpA
Av. Italia 850, Providencia, Santiago, Chile
Email: privacy@geolize.io
Web: geolize.io